Our SuiteCRM Support Packages provides best-in-class coverage and response for SuiteCRM. Delivered by email, portal or Phone, you can be confident that our experience and knowledgeable Support Engineers will troubleshoot SuiteCRM according to defined and monitored Service Level Agreements. This exclusive support provides the foundation you need to be confident of your investment in SuiteCRM.
Bronze
$ 1800 /year
- Max of 15 hours support
Valid for 12 months - Support desk hours:
Monday to Friday 08:00 to 18:00
Business Days
(Severity 1, 2, 3, 4) - Response time Severity 1:
Within 2 Hours - Response time Severity 2:
Within 6 Hours - Response time Severity 3:
Within 2 Working days - Response time Severity 4:
Within 10 Working days - Unlimited User
- 25GB Data
- Forum Access
- Email Support
- Portal Support
- No Telephone Support
Silver
$ 5600 /year
- Max of 30 hours support
Valid for 12 months - Support desk hours:
Monday to Friday 08:00 to 18:00
Business Days
(Severity 1, 2, 3, 4) - Response time Severity 1:
Within 1 Hour - Response time Severity 2:
Within 5 Hours - Response time Severity 3:
Within 2 Working days - Response time Severity 4:
Within 10 Working days - Unlimited User
- 50GB Data
- Forum Access
- Email Support
- Portal Support
- No Telephone Support
Gold
$ 15,800 /year
- Max of 50 hours support
Valid for 12 months - Support desk hours:
24/7/365 (Severity 1)
Monday to Friday 08:00 to 18:00
Business Days (Severity 2, 3, 4) - Response time Severity 1:
Within 0.5 Hours - Response time Severity 2:
Within 4 Hours - Response time Severity 3:
Within 1 Working days - Response time Severity 4:
Within 5 Working days - Unlimited User
- 75GB Data
- Forum Access
- Email Support
- Portal Support
- Telephone Support
Recent Comments