• WordPress Website Design & Digital Marketing Agency | One Stop I.T. Solutions Provider
Wordpress Website Design & Digital Marketing Agency
  • SOLUTIONS
    • All
    • Managed Services
    • Marketing Bundle
    • Virtual Services
    • Website Development

    Cluster Compute Node

    Website Design Services & Search Engine Optimization

    Cloud Facilities

    Corporate Identity

    StreetList Classified

    I.T. Support

    Trending Tags

    • SERVICES
      • All
      • Corporate Services
      • Design E.T.C
      • Online Marketing
      • Website Design

      Photography Services

      videography

      Videography Services from

      Website Design Services

      Website Design Services

      Slider / Presentation Creation

      Website Packages (Popular)

      System Integration

      Trending Tags

      • PRODUCTS
        • All
        • Enterprise Solutions
        • Hardware
        • Hosting
        • Managed Solutions
        SUITECRM

        Customer Relations Management Systems with SuiteCRM

        email hosting

        Email Hosting

        virtual hosting

        Virtual Hosting + VPS

        BCZ IT Solution office

        PC / Workstation

        remote device

        Mobile Devices Services

        ha

        H.A. / High Scalability

        Trending Tags

        • PORTFOLIO
          • All
          • Design E.T.C
          • Network Systems
          • Photography
          • Website Design
          SK Song logo

          S K Song Advocates & Solicitors

          iCuci Cleaning Services logo

          iCuci Cleaning Services

          GS Stationery logo

          GS Stationery

          Aqina Fruits logo

          Aqina Fruits

          BCZ.com Logo Design

          Gold Art Curtain Design 2

          Gold Art Curtain Design

          Trending Tags

          • CAREER
          • NEWS
            • All
            • Events
            • Journal
            Personnel are working from home

            Personnel are working from home

            Search Engine Optimization (SEO) Tips and Tricks (for Q2 2019)

            Support Plan Package

            Virtual Administrator

            Crypto-Cyber-Security Insights

            Slider / Presentation Creation

            Trending Tags

            • SUPPORT
            • PRICING
            • ABOUT
              • All
              • Achievements
              • Client List
              • Legal Agreement

              Customer Domain Registration Product Agreement Extension

              Customer Master Agreement

              Terms of Service & Acceptable Usage Policy

              Customer Hosting Product Agreement Extension

              Customer Digital Certificate Product Agreement Extension

              Customer Web Services Product Agreement Extension

              Trending Tags

              • CONTACT
              No Result
              View All Result
              • SOLUTIONS
                • All
                • Managed Services
                • Marketing Bundle
                • Virtual Services
                • Website Development

                Cluster Compute Node

                Website Design Services & Search Engine Optimization

                Cloud Facilities

                Corporate Identity

                StreetList Classified

                I.T. Support

                Trending Tags

                • SERVICES
                  • All
                  • Corporate Services
                  • Design E.T.C
                  • Online Marketing
                  • Website Design

                  Photography Services

                  videography

                  Videography Services from

                  Website Design Services

                  Website Design Services

                  Slider / Presentation Creation

                  Website Packages (Popular)

                  System Integration

                  Trending Tags

                  • PRODUCTS
                    • All
                    • Enterprise Solutions
                    • Hardware
                    • Hosting
                    • Managed Solutions
                    SUITECRM

                    Customer Relations Management Systems with SuiteCRM

                    email hosting

                    Email Hosting

                    virtual hosting

                    Virtual Hosting + VPS

                    BCZ IT Solution office

                    PC / Workstation

                    remote device

                    Mobile Devices Services

                    ha

                    H.A. / High Scalability

                    Trending Tags

                    • PORTFOLIO
                      • All
                      • Design E.T.C
                      • Network Systems
                      • Photography
                      • Website Design
                      SK Song logo

                      S K Song Advocates & Solicitors

                      iCuci Cleaning Services logo

                      iCuci Cleaning Services

                      GS Stationery logo

                      GS Stationery

                      Aqina Fruits logo

                      Aqina Fruits

                      BCZ.com Logo Design

                      Gold Art Curtain Design 2

                      Gold Art Curtain Design

                      Trending Tags

                      • CAREER
                      • NEWS
                        • All
                        • Events
                        • Journal
                        Personnel are working from home

                        Personnel are working from home

                        Search Engine Optimization (SEO) Tips and Tricks (for Q2 2019)

                        Support Plan Package

                        Virtual Administrator

                        Crypto-Cyber-Security Insights

                        Slider / Presentation Creation

                        Trending Tags

                        • SUPPORT
                        • PRICING
                        • ABOUT
                          • All
                          • Achievements
                          • Client List
                          • Legal Agreement

                          Customer Domain Registration Product Agreement Extension

                          Customer Master Agreement

                          Terms of Service & Acceptable Usage Policy

                          Customer Hosting Product Agreement Extension

                          Customer Digital Certificate Product Agreement Extension

                          Customer Web Services Product Agreement Extension

                          Trending Tags

                          • CONTACT
                          No Result
                          View All Result
                          Branding Agency JB, Online Marketing JB,  Social Media Marketing Services JB, Digital Marketing Agency JB, Online IT Solution Provider JB, Software Development Johor Bahru | OKiT247
                          No Result
                          View All Result
                          Home Sliders Featured Services

                          Virtual Administrator Services

                          Share on FacebookShare on Twitter

                          From simple data entry to sophisticated copy writing services, our virtual administrators are equipped with the relevant skills, software applications and operational workflow designed for timely delivery.

                          Help tickets submission on online helpdesk

                          It goes by many names – help desk, customer support desk, or service desk software. But, by definition, a help desk support system enables the companies to resolve customer issues efficiently by simply automating complaint resolution process with ticket management.

                          Importance of Help desk Management System (HMS)

                          There can be threefold advantages of having a help desk software solution – for customers, agents, and the business.

                          Customer Satisfaction

                          Faster Ticket Resolution: The customers do not care about what is happening within the organization. They are only concerned about their own concerns. Thus, having a help desk solution enables the agents to resolve the tickets faster. The agents can also get access to a repository of FAQs to answer the customer query faster to improve satisfaction.

                          A typical help desk can effectively perform several functions. It provides a single (or multiple) point of contact for users to gain assistance in troubleshooting, get answers to questions, and solve known problems. A help desk generally manages its requests through the use of software such as issue tracking systems. 

                          Keeping the Customer in the Know: Customers like to know what is happening with their query. With a help desk software, sending out regular updates on the status of the customer’s request becomes easier. The customers will be kept in the loop throughout the life cycle of the ticket and not just when it is resolved.

                          Multi-channel Customer Support: Customers like to connect with the support team through the channel of their preference. An omni-channel ticket management system enables just that. The customers get the freedom to raise a complaint from any medium – voice, email, social media, etc. The HMS empowers the agents to create tickets.

                          IT help desk technicians provide technical support and troubleshooting services to end-users who need assistance with their computer hardware or software. 

                          Agent Productivity

                          Automating Ticket Creation: Creating tickets takes up most of an agent’s time. But, this can be avoided. Especially, in case of mundane queries. The agent does not need to create a ticket manually, rather a ticket is created every time the customer contacts for the same or different issue. Thus, allowing the agent to focus on solving the problem at hand and not waste time on creating a new ticket every time.

                          Unified Agent Interface: Save time and improve agent efficiency by saving on the “number of clicks” the agent has to make to get customer information or to get a task done. With a unified desktop, the agents can have a single view of the customer details – personal information, interaction history, etc.

                          Knowledge Base: Creating a repository or a knowledge base to help the agents answer mundane as well as exceptional customer queries. In case of exceptional queries, the agent who solves it can record and store their approach for others to refer when in a similar situation.

                          Business Benefits

                          Monitoring and Reporting: Enabling the supervisor to monitor the functioning of the contact center with real time dashboards and detailed reports. The real-time data helps the supervisor to take informed decisions about resource allocation to ensure agent satisfaction and operational efficiency.

                          Service Level Agreements (SLAs): Keeping track of the SLAs help in making sure that they are not breached. With a help desk management software in place, the managers are not only able to set the SLAs but move things up in case of a priority case.

                          Ticket Prioritization: The supervisor can set the rules about prioritizing certain tickets or allow the agents to do so. This is particularly helpful in case of High Net Income customers or in case of tickets where the interaction history with the particular customer has been less than satisfactory.

                          Streamline Operations: With an all-in-one help desk management system with CRM, the organization can ensure seamless functioning. Be it ticket creation, assignment, merging tickets or editing the customer information, the agent can do it easily. With this, the organization can get rid of the problem of silos. Hence, no more disjointed conversations and better customer satisfaction.

                          Contact Us

                          NOTABLE CLIENTS

                          OKiT247 is an Enterprise I.T. Solutions Provider specializing in Website Development, Search Engine Optimization, Big Data Management, Cloud Technologies and State of the Art Web Scale Technologies Deployment.

                          Recent Posts

                          • Personnel are working from home
                          • Customer Relations Management Systems with SuiteCRM
                          • Search Engine Optimization (SEO) Tips and Tricks (for Q2 2019)
                          • Photography Services
                          • Videography Services from

                          Tags

                          cloud hosting hotel website design mobile mobile devices services search engine optimization services services virtual assistant
                          Personnel are working from home

                          Personnel are working from home

                          October 24, 2020
                          SUITECRM

                          Customer Relations Management Systems with SuiteCRM

                          March 18, 2020

                          Search Engine Optimization (SEO) Tips and Tricks (for Q2 2019)

                          April 11, 2019

                          SITES BY BCZ (Google these keywords): (chicken supplier , organic chicken supplier , malaysia chicken supplier) mykeesong.com, (tyre distributor,malaysia tyre distributor) htgroup.com.my, (malaysia plastic distributor , malaysia plastic supplier , johor plastic distributor) ljhplastic.com, (carpet supplier , malaysia carpet supplier) malaysiacarpetsupplier.com, (johor rehab , malaysia handicaft supplier) jaro.org.my, (malaysia bored piling) jffoundationgroup.com, (truck services johor) httruckservice.com, (mask distributor johor , mask supplier johor) biomaqs.com, (truck dealer johor) nkautojb.com, (battery supplier johor)  ecobatteryauto.com, (johor lawyer , divorce jb , property lawyer jb) sksong.com, (stationery supplier in johor) gsstationery.com, (johor arcade machines) likeyoushare.com, (johor accountants) rjcaccountant.com, (seafood supplier jb) sfsfrozenfood.com,  (kedai emas johor, emas murah jb) kedaiemasperling.com, (printing in jb) aveprinting.com, (curtains jb , johor curtains , curtain shop jb) goldartcurtain.com, (lab furniture jb , lab supplier jb) labstoreonline.com, (jb lawyer firm) mylawfamily.com,  (photo album jb) memolandjb.com, (stationery wholesaler jb) southernlot.com, classiccitydental.com,  icuciclean.com, bczcentral.com,, md2malaysia.com, exerevno.com, hoofautomotive.com,  egenevent.com, designerseowebsite.com, hackingseries.com, projectgrup.com, zheltoemore.com, mytransmarine.com, waterplantsupplier.com, bestseocompanyever.com, greenishland.com, okit247.com, bcz.com, myfpos.com, lightspeedsites.com, honestsupplier.com, dollarmailclub.com   

                          • About
                          • Privacy & Policy
                          • Contact

                          © 2018-2020 seo by bcz.

                          No Result
                          View All Result
                          • Home
                          • Solutions
                            • Managed Services
                            • Marketing Bundle
                            • Virtual Services
                            • Website Development
                          • Services
                            • Corporate Services
                            • Design E.T.C
                            • Online Marketing
                            • Website Design
                          • Products
                            • Enterprise Solutions
                            • Hardware
                            • Hosting
                            • Managed Solutions
                          • Portfolio
                            • Design E.T.C
                            • Network Systems
                            • Photography
                            • Website Design
                          • Career
                          • News
                            • Events
                            • Journal
                          • Support
                          • Pricing
                          • About
                            • Achievements
                            • Client List
                            • Legal Agreement
                          • Contact

                          © 2018-2020 OKiT247 : site by bcz.